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​New enhanced 111 Integrated Urgent Care (IUC) service for south east London


111 logo.jpgFrom 26 February 2019, residents in south east London can access a new enhanced NHS 111 Integrated Urgent Care (IUC) service. 

The new IUC service will improve access for those who dial 111. Available 24 hours a day, the service will provide a new Clinical Assessment Service comprised of GPs, pharmacists and nurses who will provide clinical consultations to residents across south east London. The service can provide patient information, issue prescriptions to a pharmacy of choice, book a GP appointment, and, if necessary, refer people to emergency services. 

The contract to deliver this new service was awarded to London Ambulance Service. They have had positive feedback from discussions around the new service model at neighbourhood meetings in January.

Practice managers have been sent information on the change and a request to update the information shared with patients on websites, voicemail and leaflets. All current direct calls to a GP out of hours service provider in south east London will be directed to NHS 111. 

If you have any questions or require further information please email Ian Ross, Lewisham project lead: ian.ross5@nhs.net


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