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How your information is used

poster image.pngHealth and social care services need to share some of your information so that you can receive the best possible care. This happens in a number of ways – letters, phone calls, fax and through secure email and computer systems. Information in your care record includes things like – details of your medication and treatments, current and previous care, test results and any other relevant care information.

Health and care staff working in south east London - Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark – now have better access to more accurate information, so they can provide safer, faster and more effective care and support.

Two systems have been linked together so that relevant information about you can be safely shared between the staff who need it across the whole of south east London. This means that no matter where you receive care in south east London, the staff looking after you will have the most up-to-date information when they need it. For example, if you live in Lewisham but are receiving treatment from Guy's and St Thomas' NHS Foundation Trust – your records are immediately available to the staff looking after you or making the referral.

Find out more about information sharing in Bexley, Greenwich and Lewisham

How does this help with my care?

  • Reduces delays in your care and treatment
  • Staff can spend more time on your care, rather doing than administrative tasks
  • Better quality and safety of care
  • Care and treatment you need can be given earlier and closer to home - this stops your condition getting any worse and avoids hospital admissions
  • Care is more joined up so you won't have to tell your story to lots of different professionals
  • Transfer of care between services is smoother
  • Reduces unnecessary appointments, tests and associated costs
  • Your confidential health records are available to care professionals via a secure online portal rather than relying on post, fax and email