Our Public Reference Group members pointed out that many carers don’t recognise themselves as carers because they think what they normally do is their duty as a relative or friend and don’t access the support available to them.
We did…and are doing:
Formed a subgroup of the PRG who have been working with commissioners and Carers Lewisham to develop a campaign that will help residents to recognise they are Carers and where they can get support. This will be piloted in Spring 2019.
Rough Sleepers Pilot
During the formal consultation on the future of the NHS Walk-in Centre
in New Cross, concerns were raised about and people who are homeless and rough sleepers in Deptford and New Cross. Through our Equality Impact Assessment (EIA) we identified that there could be a gap in services for rough sleepers in Deptford and New Cross accessing GP services.
- In response to the concerns raised and the gap identified we worked with rough sleepers and homeless charities to co-produce a pilot service which is in operation and operates two weekly drop-in clinics for rough sleepers in Lewisham.
Child and Adolescent Mental Health Services (CAMHS) Transformation Plan
The draft of a CAMHS Transformation Update briefing was shared with our PRG in September.
- PRG members were concerned at the lack of reference to Black and Asian Minority Ethnic (BAME) communities in the briefing
We did…are doing:
- A more evidenced focus on equality has influenced four borough discussions with South London and Maudsley (SLaM) regarding existing dataset, this will result in revised key performance indicators which are better able to demonstrate any barriers to access including cultural diversity
- Findings fed into the member-led review of the mental health and wellbeing needs of Children and Young People which has recommended that as part of the early help review, we should consider using local authorities/CCG CAMHS funding to develop an approach to work specifically with young people at risk of exclusion, paying particular attention to the needs of BAME young people.
- Findings also contributed to the updated CAMHS Transformation Plan 2018
End of Life Care Transformation
Members of the PRG joined local patients, carers and residents with representatives from the PRG, Healthwatch, Lewisham Nexus, Three Cs Support, Carers Lewisham and Metro for engagement activities to help to develop the Lewisham End of Life Transformation Project during the re-procurement of the Community Specialist Palliative Care Service.
- Training: As a carer I want the people caring for my dad to be specially trained, there needs to be more respite care and an overall plan to make it more likely that he can stay at home.
- There should be a Patients’ Charter that tells patients and carers what their rights are and what to expect.
- Dignity is important and should be “automatic”.
- People need a single number/named person
- It is important to link into cultural/ethnic groups for people who do not have a voluntary sector organisation working on their behalf
- Look at services from the patient perspective and quality based on patient experience. Who do we engage with if the patient is unable to engage for themselves?
- We included specific Key Performance Indicators in the service specification which measure key parts of the patient’s experience including dignity and how patients felt they were treated by staff .
- We also included preparing a Patient Charter within the contract for the new supplier.
Pharmacy First refresh
During 2018, we reviewed the Pharmacy First scheme
and are planning to refresh the materials and run a promotional campaign to raise awareness of the scheme during Spring 2019. Our Public Reference Group were invited to review the materials and advise on what improvements can be made.
For the leaflet:
- Add information on pharmacies list
- Add date/version of leaflet
- Shorten website url
- Add clear protocol, how/when to use
For the campaign:
• Use local papers and Lewisham Life to advertise
• Improve advertising in the pharmacies
• Clarification for patients on borough boundaries and use of the scheme.
We did…are doing:
The Pharmacy Team and Communications Manager reviewed the PRG suggestions which will be incorporated, where appropriate, for the production and promotion of the new material. This will include:
- Clarification for patients on borough boundaries.
- Clearer explanation of eligibility criteria
- Signpost to how to access the pharmacies list, telephone numbers, and additional information such as opening times, late-night chemists, and bank holiday opening.
- Add date/version of leaflet
- It was recommended to shorten the website link, however the team believes it should include the full title to promote memory recall of the scheme.
- Add clear protocol, how/when to use the scheme.
- The scheme will be clearly advertised in the participating pharmacies.
- Using local papers and Lewisham Life to advertise.