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​Helping commissioners choose the right minor eye conditions services for south east London


One of our Public Reference Group (PRG) members, has recently been involved as a patient representative in the south east London procurement of a Minor Eye Conditions Scheme. We asked him to summarise what he did and how it went:

“I thoroughly enjoyed being a panel member for this procurement. Below is an overview of my experience in this process."
  • 1st Stage: To meet to understand more about the service that was being procured and receive training on all aspects of procurement and tender procedure.
  • 2nd Stage: To take time over a two-week period to read through and mark all submitted bids. As a PRG panel member, my focus was on service delivery; patient pathway/referral; patient involvement - service delivery and patient focus.
  • 3rd Stage: To attend the Moderation Meeting with senior procurement staff and other panel members, to discuss and agree the scoring for each of the bids submitted. This process is done by giving my reasons for each of my scores and listening to other panel members giving their reasons for their scores. This helps moderate the scores in a fair and transparent way to help move the procurement process to its final conclusion.”

Deeta Henry-Smith, Commissioning Manager Planned Care, Lewisham CCG said:

“Having input to the procurement process from a Public Reference Group member played a significant role in the process, ensuring that the service users’ perspective and experience was at the forefront of our decision making.”