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​10 steps to support staff with public engagement


At the CCG we recently supported two members of the Whole System Model of Care team to develop their knowledge of public engagement and involvement by encouraging them to attend NHS England’s 10 Steps to Public Engagement Training. The full day of training provided a strong foundation for future public involvement activity by setting out statutory requirements, best practice approaches alongside practical tips and activities. 

Fiona Kirkman, Prevention and Early Intervention Lead said:

“The training was really positive, it will enable me to embed meaningful engagement throughout my work to improve health and care outcomes.

The course covered the drivers for participation, best practice approaches, legal duties and I had an opportunity to put my learning into practice by applying the 10 steps to a real life scenario. It was definitely worth doing.”

Carmel Langstaff, Portfolio Manager said: 

“This was an informative and engaging day. It had a real practical benefit for me as I had the opportunity to use my current project as the theme for one of the sessions. The input of colleagues has helped shape the engagement plan and I have much more confidence that the approach will effectively engage patients and service users.”