Review of interpreting and translation service

Our areas are richly diverse, with patients from numerous cultural and ethnic backgrounds speaking over 100 languages. The interpreting and translation service helps people communicate with their doctor or nurse if they do not speak English.

The services provide translation over the telephone, face-to-face, or with a British Sign Language (BSL) interpreter. It is not a health advice service.

We want to hear from people who use the service, particularly those who speak the most requested languages. In Lewisham, these include Spanish, Mandarin, Vietnamese, Turkish and Portuguese.

This is your opportunity to tell us what you think about interpreting and translation support and help us shape local services.  

The review will take place from October 2018 until January 2019 and a report will be written in February 2019 outlining recommendations about how the service will look in the future.  

Please complete our survey to help us understand your experience of the service and whether it meets your needs. To give your views on the service please click here

If you wish to be involved or request further information please email Yvonne Davies (ydavies@nhs.net), Commissioning Manager for NHS Lewisham CCG, who is leading the review across all three boroughs.