Review of interpreting and translation service

Between October 2018 – January 2019, we have been listening to and talking with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs.  We also discussed whether people were aware of the service and whether they used it.  People filled in copies of the survey that were available in the languages below both electronically and as paper copies. 

You can read a copy of the report of the findings from the engagement in the review across Lewisham, Lambeth and Southwark. You can also read a report of the engagement that was carried out in Lewisham and also how we advertised the review and who we engaged with. 

Our areas are richly diverse, with patients from numerous cultural and ethnic backgrounds speaking over 100 languages. The interpreting and translation service helps people communicate with their doctor or nurse if they do not speak English.

The services provide translation over the telephone, face-to-face, or with a British Sign Language (BSL) interpreter. It is not a health advice service.

We asked to hear from people who use the service, particularly those who speak the most requested languages. In Lewisham, these include Spanish, Mandarin, Vietnamese, Turkish and Portuguese.

This was an opportunity to tell us what they thought about interpreting and translation support and help us shape local services.  

Arabic	​للاستماع إلى رسالتنا حول مراجعة الترجمة  وخدمات الترجمة باللغة  العربية يرجى النقرهنا.
​Cantonese	​请点击此处 听粤语有关翻译服务的检讨信息。如您想发表意见、
​Mandarin	​请点击此处 听普通话 有关翻译服务的检讨信息。如您想发表意见、
​Polish	CHCAC USLYSZEC INFORMACJE DOTYCZACE USLUG TLUMACZEN PISEMNYCH I USTNYCH W JEZYKU POLSKIM PROSIMY KLIKNAC - tutaj
​Portuguese	​Para ouvir a nossa mensagem sobre a revisão dos serviços de interpretação e tradução em Português por favor clique aqui.
​Somalian	Si aad u dhegaysatid farriintan ku saabsan dibuhabaynta tarjumaadda fadlan ku dar ‘Somali’ halkan guji.
​Spanish	Para escuchar nuestro mensaje acerca de los servicios de interpretación y traducción en español, por favor cliquea aquí.
​Turkish	Tercümanlık ve Çeviri Hizmetlerini gözden geçirmekle ilgili mesajımızı TÜRKÇE olarak dinlemek için lütfen burayı tıklayınız.
​Vietnamese	​Hãy nhấn vào đây để nghe thông tin về việc xem xét Dịch vụ Thông dịch và Dịch thuật  bằng Tiếng Việt. Xin quý vị nhấn vào đây để hoàn thành bảng khảo sát góp ý kiến của quý vị.
British Sign Language	​To find out more about the review, you can view this video which has been translated into British Sign Language. Subtitles are also available.

Take a look at a summary of our interaction with our Twitter Moment.