NHS Lewisham Clinical Commissioning Group (CCG), NHS Southwark and NHS Lambeth CCGs have reviewed interpreting and translation service for patients in GP surgeries and have been working together to make improvements to the service to ensure that it meets the needs of the local population.
We spoke to and surveyed people to understand their experience of interpreting services in GP surgeries and whether they were aware of the service. We also spoke to GPs, nurses and receptionists as well. What people told us helped us to develop a new service and we have appointed DA Languages Ltd who will provide the service from 1 April 2020.
To see a summary of the service proposal, please click here.
Service Review
Between October 2018 – January 2019, we listened to and talked with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs. We also discussed whether people were aware of the service and whether they used it. People filled in copies of the survey that were available in the languages below both electronically and as paper copies.
We asked to hear from people who use the service, particularly those who speak the most requested languages. In Lewisham, these include Spanish, Mandarin, Vietnamese, Turkish and Portuguese.
This was an opportunity to tell us what they thought about interpreting and translation support and help us shape local services.
Update on interpreting and translation services BSL (British Sign Language)
What people told us helped us to develop a new service and we have appointed DA Languages Ltd, who will provide the service from 1 April 2020. A summary of 'You said, We did' can be found here.
Arabic
ما قاله الناس لنا ساعدنا علي تطوير خدمه جديده وقامنا بتعيني شركه DA) اللغات - احملدودة( ،
الذي سيقدم اخلدمة من 1 ابريل .2020
ملخص "قلت ، لقد فعلنا" الشرائح ميكن العثور عليها
هنا.
ستتاح قريبا لالطالع علي املنشورات املترجمة ملعلومات املرضي.
ملزيد من املعلومات حول اخلدمة مبا في ذلك تعهد املريض الرجاء الضغط
هنا.
Cantonese
人們為我們提供嘅意見幫助我們制訂了一項新服務模式。 我們已指定DA Languages Ltd 《DA語言有限公司》將於2020年4月1日開始提供服務。
請點擊 此處 閱讀 “您說, 我們做” 嘅摘要幻燈片
病人信息單張翻譯版將在不久後可以查閱
Mandarin
人们为我们提供的意见让我们制订了一项新服务模式。 我们已指定DA Languages Ltd 《DA语言有限公司》将于2020年4月1日开始提供服务。
请点击 此处 阅读 “您说, 我们做” 的摘要幻灯片
病人信息单张翻译版将在不久后可以查阅
Polish
Uwagi użytkowników usług pomogły nam przygotować nowy serwis, który od 1 kwietnia 2020 r. będzie prowadzony na nasze zlecenie przez DA Languages Ltd.
Podsumowanie slajdów „Twoje uwagi, nasza odpowiedź!" dostępne jest tutaj.
Przetłumaczone ulotki dla pacjentów będą dostępne wkrótce do wglądu.
Więcej informacji o tym serwisie, w tym o zobowiązaniu wobec pacjentów, można znaleźć tutaj.
Portuguese
O que nos dito pelas pessoas, ajudou-nos a estabelecer um novo serviço e escolhemos a DA Languages Ltd, que irá prestar o serviço a partir do dia 1 de Abril de 2020.
Um resumo dos diapositivos 'As pessoas afirmaram, Nós fizemos' pode ser consultado aqui
Os folhetos dos pacientes traduzidos estarão disponíveis brevemente para visualização
Para mais informações sobre o serviço, incluindo sobre o comprometimento do paciente, favor fazer um clique aqui.
Somali
Waxa ay dadku noo
sheegeen ayaa naga caawiyay inaan sameyno adeegyo cusub, laga bilaabo 1da April 2020, DA Languages Ltd, ayaa adeegga noo sameyn doona.
‘Waad sheegteen, Waan
sameynay’ oo qaybo-qaybo kooban ah ayaa halkaan laga heli karaa.
Buug-gacmeedyo bukaan oo
turjuman oo la daalacdo ayaa dhowaan la heli doonaa.
Macluumaad dheeraad ah oo
adeegga ku saabsan oo uu ku jiro ballanqaadka bukaanka loo sameeyay guji halkaan.
Spanish
Todo aquello que nos ha ido diciendo la gente
nos ha ayudado a desarrollar un servicio nuevo y hemos designado a DA Languages
Ltd, quienes proveerán dicho servicio a partir del 1 de abril 2020.
Aquí puedes encontrar un resumen de las diapositivas de
“Tú lo dijiste, Nosotros lo cumplimos”.
Dentro de poco podrás acceder a los folletos
para los pacientes traducidos en tu idioma.
Para más información acerca de este servicio
incluyendo una garantía para el paciente, cliquea aquí.
Turkish
İnsanların bize
söyledikleri, yeni bir hizmet geliştirmemize yardımcı oldu. Böylece, 1 Nisan
2020 tarihinden itibaren DA Language Ltd’i hizmet sağlaması için atadık.
‘Siz dediniz, Biz yaptık’ slaytlarının özeti
burada bulunabilir.
Kısa bir süre sonra tercüme
edilmiş hasta bilgi broşürünü görebilmeniz sağlanacak.
Hastaya vaatlerimiz dahil
hizmetler hakkında daha geniş bilgi için burayı tıklayın.
Những lời tham gia của dân chung đã giúp chúng tôi phát triển một dịch vụ mới. Chúng tôi đã chỉ định công ty thông dịch DA Languages Ltd cung cấp dịch vụ thông dịch từ ngày 1 Tháng Tư Năm 2020.
Vietnamese
Xin bấm vào đây để xem trang “Quý vị
nói, Chúng tôi làm”
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nhân không bao lâu sẽ được cung cấp.
Để
được biết thêm thông tin về dịch vụ và đọc bản cam kết bệnh nhân xin vui lòng bấm
vào đây
For further information please email Yvonne Davies or follow the information below