​​​​​Health records​

Fair Processing Notice

 
The purpose of this notice is to inform you of the type of information (including personal information) that Lewisham Clinical Commissioning Group (CCG) holds, how that information is used, who we may share that information with, and how we keep it secure and confidential.​

Detailed information is available to download here.

What we do

 
The CCG is responsible for planning and buying (also known as commissioning) health services from healthcare providers such as hospitals, for our local population to ensure the highest quality of healthcare.  We also have a performance and quality monitoring role of these services, which includes responding to any concerns from our patients on services offered.

How we collect and use information

 
We collect and use information to allow us to plan the provision of healthcare services.  Most of the information that we usually collect and use is anonymous.  In some circumstances we need your explicit consent to collect your information. We may also ask that the information from your healthcare providers, such as your GP and hospitals, is combined and joined up in order to better support you to stay well and for us to better plan the services we buy.

As outlined in the NHS Constitution​, we are committed to protecting your rights and responsibilities as a patient.  These include your right to confidentiality and giving you access to your health information.  You have the right to ask whether we have access to your information, and to choose that you do not want your information managed by us for certain purposes.

Examples of how we use your information include:

  • Evaluation and review of services such as checking their quality and efficiency
  • Investigating complaints and legal claim
  • Making sure our services can meet patient needs, now and in the future
  • Preparing statistics on NHS performance
  • Reviewing the care we provide to make sure it is of the highest standard.

To find out more about how your information is collected and used, please view our short document that explains how we use your personal information safely.
 
If you would like to find out more please contact nelcsu.information-governance@nhs.net

Joining up electronic health and care records in Lewisham

NHS and social care services in Lewisham are developing ways of working together more closely to better support the needs of local residents, and make best use of the resources available. 

One of the things that will help this to happen is bringing records about people's health and social care into a single system using a common and consistent electronic care record. This is called the Population Health and Care system and it will have the following benefits for patients:

  • Reducing delays in care and treatment
  • Staff able to spend more time on care, rather doing than administrative tasks
  • Better quality and safety of care
  • Care and treatment can be given earlier and closer to home – to stop conditions getting any worse and avoiding hospital admissions
  • Care is more joined up so patients won't have to tell their story to lots of different professionals
  • Transfer of care between services is smoother
  • Reducing unnecessary appointments, tests and associated costs
  • Confidential care records are available to care professionals via a secure online portal rather than relying on post, fax and email

As well as making things better for patients and enabling staff across the health and care system to provide better care, this system will also mean that we have much more information to enable us to plan future services based on the needs of our population.

Since 20 August 2018 we have been testing this system of joined up records. Records from patients who live in Lewisham and have used our hospital or community health services have been linked to records from six of the GP Practices in the borough. From October 2018 we are starting to pilot the use of the new system. Information will be secure and only people directly involved in your care will be permitted to see your record.

Records have been successfully shared across organisations electronically for some time in Lewisham through the Connect Care system. This new system will build on the success of Connect Care.

If you have any questions or wish to discuss this further please speak to your care professional or call the Patient Advice and Liaison Service (PALS) at Lewisham Hospital on 020 8333 3355.  

To find out more about how we handle data about your care and your rights please see http://www.ourhealthiersel.nhs.uk/privacy-notice.htm 

Page updated 24.10.2018