Back to news

​​NHS Lewisham CCG announces new provider for IT services to GPs across the borough


NHS Lewisham Clinical Commissioning Group (CCG) can announce that North & East London Commissioning Support Unit (NEL CSU) has been named as the preferred bidder to provide IT services for the borough’s GP practices as well as staff working for the CCG.

Subject to final contractual negotiations we expect that NEL CSU will start providing the GP and CCG IT services for Greenwich, Lambeth, Lewisham and Southwark from 1 August 2016.

NHS Lewisham CCG tendered for a new IT provider alongside Greenwich, Lambeth, Lewisham and Southwark CCGs to achieve better value for money through economies of scale and to collaborate on the procurement process to make best use of resources

During the procurement process, NEL CSU demonstrated that they were focussed on delivering high quality IT services for local GPs and health staff, as well as offering the best value for money.

Tony Read, Chief Financial Officer and Lead Evaluator at NHS Lewisham CCG said: “Our priority is to commission a high quality IT service that will meet the needs of our GPs and CCG staff, enabling them to work efficiently to deliver high quality health services for people living in Lewisham.  We also want to make sure that the service delivers good value for money.

“NEL CSU demonstrated their focus on high quality service provision and customer service during the procurement process and we were impressed with their operating model which aims to resolve a high proportion of faults on first contact, leading to quick resolution of issues and high customer satisfaction scores.  We look forward to working with them in the future.”

Notes

NHS Lewisham CCG is formed of all 40 GP practices in the London Borough of Lewisham.  We are responsible for planning and funding NHS services for the 284,000 people living in Lewisham. Our role is to hold the local NHS budget and make sure that it is spent on the right services to meet the health needs of Lewisham residents including hospital, community and mental health services.  

NEL CSU provides expert support and advice to help clinical commissioners to deliver improved health services to local populations. They deliver an extensive range of services from contracting and analytics to finance and communications to 28 Clinical Commissioning Groups (CCGs) across London, Essex, Hertfordshire, Bedford, Luton and East Anglia, representing more than seven million people. They also deliver a range of support services and bespoke solutions to healthcare organizations across England, including hospital trusts, GP practices, mental health trusts, NHS England and local authorities.