NHS Lewisham Clinical Commissioning Group (CCG), NHS Southwark and NHS Lambeth CCGs (change order of organisations for each CCG) have reviewed interpreting and translation service for patients in GP surgeries and have been working together to make improvements to the service to ensure that it meets the needs of the local population.
We spoke to and surveyed people to understand their experience of interpreting services in GP surgeries and whether they were aware of the service. We also spoke to GPs, nurses and receptionists as well. What people told us helped us to develop a new service and we have appointed DA Languages Ltd who will provide the service from 1 April 2020.
To see a summary of the service proposal, please click here.
Between October 2018 – January 2019, we listened to and talked with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs. We also discussed whether people were aware of the service and whether they used it. People filled in copies of the survey that were available in the languages below both electronically and as paper copies.
We asked to hear from people who use the service, particularly those who speak the most requested languages. In Lewisham, these include Spanish, Mandarin, Vietnamese, Turkish and Portuguese.
This was an opportunity to tell us what they thought about interpreting and translation support and help us shape local services.
What people told us helped us to develop a new service and we have appointed DA Languages Ltd, who will provide the service from 1 April 2020. A summary of 'You said, We did' can be found here.
These materials will be translated into the most requested languages and available to view shortly.