​​​​​​​​​​​​​Comments and Complaints 

We do all we can to ensure that local people get the most accessible and effective healthcare services possible.  We value feedback and if things go wrong our aim is to try and resolve concerns as quickly as possible.  Our Complaints Guidance Oct 2014.pdf that  explains how to make a complaint and what you can expect once you have made a complaint.

Contact Details

Complaints about Hospitals, Mental Health or Ambulance Trusts

If you have a comment or complaint about a hospital, mental health or ambulance trust please contact them directly.  They have their own complaints procedures and can help with any problems that have arisen relating to their services.  Please click the links below to view the details of some of the Trusts you may wish to contact:

University Hospital Lewisham
King's College Hospital
South London and Maudsley
London Ambulance Service

Complaints about GPs, Dentists, Pharmacies or Opticians

If you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally
with the practice manager or pharmacist, you should contact NHS England.

Address: NHS England, PO Box 16738, Redditch, B97 9PT
Tel: 0300 311 2233
Email: England.contactus@nhs.net

Lewisham CCG

If your complaint is about NHS Lewisham CCG, the services we commission or you are unsure where to direct your complaint please contact our complaints team:

Address: Cantilever House, Eltham Road, London,  SE12 8RN

Tel: 020 3049 3240

Email: LEWCCG.complaints@nhs.net

Support in making a complaint

If you need support in making a complaint please contact Healthwatch Lewisham who provide NHS complaints advocacy.

Tel: 020 8690 5012
Email: advocacy@healthwatchlewisham.co.uk
​Address:  Old Town Hall, Catford Road, London, SE6 4RU

​Have you recently made a complaint?

If you have recently made a complaint to Lewisham CCG we are keen to receive your feedback on how your complaint was handled.  We would appreciate it if you could complete our feedback survey, or if you prefer you can download the Complaint Feedback Questionnaire print, complete it and send it to us.